Use three headings
For each visit, write what you observed, what staff told you and what you still need to ask. That distinction helps you avoid treating an impression as a confirmed policy.
Include the practical journey
Record the actual route and the time needed for your family’s normal journey. Ask the provider for current transport arrangements. Do not rely on a historical bus timetable or a map without checking its date.
Return to your original questions
After several visits, reread the priorities you wrote at the beginning. A visually impressive room may not answer your questions about communication or daily routines. Compare the information you have, and ask the provider directly about any remaining gaps.
